Refund, Return & Gift Card Policy of Shree Shyam Agencies

Shree Shyam Agencies

Last updated: 05 February 2026
Shree Shyam Agencies or Shyam Agencies (“we”, “our”, “us”) operates the website https://shyamagencies.in.
We are committed to protecting the privacy and personal data of our users and customers.

1. Business Information

Brand Name: Shyam Agencies
Legal Entity: Shree Shyam Agencies – OMA RAM (Proprietorship)
GSTIN: 36EPUPR5188K1ZO
Registered Address:
Sanath Nagar, Hyderabad, Telangana – 500018, India
Contact Number: +91 9701995190

 

2. Return Eligibility (Physical Products)

Returns are accepted only in the following cases:
The product received is damaged
The product received is defective
The product received is incorrect or different from the order placed
Return requests must be raised within 7 days from the date of delivery.

3. Non-Returnable Items (Physical Products)

The following items are not eligible for return or refund:
Products damaged due to misuse, negligence, or mishandling by the customer
Products without original packaging, tags, or invoice
Used, altered, or washed products (where applicable)
Products clearly marked as “Non-Returnable” on the product page

4. Return Request Process

To initiate a return, customers must:
1. Email royalmazal@gmail.com within 7 days of delivery
2. Provide the Order ID, product details, and reason for return
3. Attach clear photos or videos showing the issue
Requests without sufficient proof may be rejected.

5. Return Approval

All return requests are subject to verification
Returns will be accepted only after approval
Products sent back without prior approval will not be accepted

6. Return Shipping

If the return is due to our error (wrong, damaged, or defective item), return shipping costs will be borne by Shyam Agencies
In other approved cases, return shipping costs will be borne by the customer

7. Refund Process (Physical Products)

Refunds are initiated after the returned product is received and inspected
Refund processing time is 15–25 business days after approval

8. Refund Mode

Refunds will be issued through:
The original payment method (UPI, debit/credit card, net banking, wallet), or
Bank transfer, if required
Cash refunds are not provided under any circumstances.

9. Partial Refunds

Partial refunds may be issued in cases where:
Accessories or parts are missing
The product is not returned in its original condition
Packaging is damaged

10. Order Cancellation Policy

Orders can be cancelled only before dispatch
Once an order has been shipped, cancellation is not permitted

11. Late or Missing Refunds

If you have not received your refund:
Please check with your bank or payment provider first
If the issue persists, contact us at support@shyamagencies.in

12. Digital Gift Cards Policy (IMPORTANT)

Digital Gift Cards – Non-Refundable & Non-Returnable
Shyam Agencies sells digital gift cards / e-gift cards
Gift cards are digital products and are delivered instantly via email or user account
Once issued or delivered, digital gift cards are strictly NON-REFUNDABLE and NON-RETURNABLE
No refund, exchange, cancellation, or reversal is permitted under any circumstances
Gift cards that are lost, stolen, expired, or used without authorization will not be replaced
Gift cards cannot be refunded even if partially or fully unused
Gift cards are redeemable only on https://shyamagencies.in
By purchasing a gift card, the customer explicitly agrees to these terms.

13. Chargebacks & Payment Disputes

Customers are requested to contact us directly before initiating any chargeback or payment dispute.
We strive to resolve all concerns fairly and promptly.

14. Policy Updates

Shyam Agencies reserves the right to modify this policy at any time.
Any updates will be posted on this page with the revised date.

15. Contact Us

For any privacy-related concerns, contact:
📞 +91 9701995190

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